customer service

customer service

90% want improved customer service

The results are in from a recent poll conducted on Retail Ireland Skillnet Facebook page, where we asked our followers if they felt retailers could improve their customer service standards?  The poll ended with a resounding 90% of voters backing the need for change in retailer’s customer service standards. The question is where do retailers …

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Ten Key Customer Questions That All Retailers Should Be Able To Answer

Today’s shoppers know what they want and they know how and where to get it. Retailers who answer customers’ questions with throwaway responses such as: “that’s not my department,” “have you tried the website” and “I can’t help you”, will simply drive shoppers to take their business elsewhere! The team at www.internetretailing.net have listed ten …

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