Protecting Your Business Against Defamation Workshop

Ensure your business and teams are aware of the litigation risks posed when dealing with the public.
In today’s litigious society, retailers must have the confidence to handle difficult situations on the shop floor in order to avoid legal proceedings and protect their brand. This online workshop will equip retailers with the skills to handle challenging situations confidently.

It covers a range of topics, including dealing with shoplifters, managing returns, handling card declines, detecting suspected counterfeit goods, approaching customers, and more. We are delighted to offers retailers booking group workshops the opportunity to tailor the content to address their own organisational concerns.

Key Themes:

  • The law and defamation
  • Common issues
  • Avoiding v’s defending defamation
  • Defences to defamation
  • Responding to EAS activations
  • Managing returns
  • Managing card declines
  • Approaching customers
  • The value of contemporaneous reporting

Target Audience: All Employees

€500 to host this workshop online for a maximum of 70 learners. Maximum Numbers:
  • 70 is the maximum number of learners an organisation can enrol in a single workshop.
  • On occasion we have workshops scheduled where retail employees from different organisations join the same workshop, the price per person is €35. 
For more information please get in touch with the team at Retail Ireland Skillnet on 074 9176853, email or fill out the query form below.
2 Hour
Online Delivery
Certified by Retail Ireland Skillnet

Need more information about this workshop?

Complete the form below or contact the Retail Ireland Skillnet team directly at Tel: 074 9176853 or Email:
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