Protecting Your Business Against Defamation Workshop
Ensure your business and teams are aware of the litigation risks posed when dealing with the public.
In today’s litigious society, retailers must have the confidence to handle difficult situations on the shop floor in order to avoid legal proceedings and protect their brand. This online workshop will equip retailers with the skills to handle challenging situations confidently.
It covers a range of topics, including dealing with shoplifters, managing returns, handling card declines, detecting suspected counterfeit goods, approaching customers, and more. We are delighted to offers retailers booking group workshops the opportunity to tailor the content to address their own organisational concerns.
Key Themes:
- The law and defamation
- Common issues
- Avoiding v’s defending defamation
- Defences to defamation
- Responding to EAS activations
- Managing returns
- Managing card declines
- Approaching customers
- The value of contemporaneous reporting
Target Audience: All Employees
- Category: Compliance
- Online or In-Person
- 1/2 Day Workshop
- From €450 for a group of 15-20 for delivery online
- Retail Ireland Certificate
- Workshop Information
COST:
| Location | For Groups up to 20 |
| Online | €450 |
| In-person (Room / Venue booked and paid for by Employer) | €600 |
Maximum Numbers:
- 20 is the maximum number of learners an organisation can enrol in a single workshop.
For more information please get in touch with the team at Retail Ireland Skillnet on 074 9176853, email info@retailirelandskillnet.com or fill out the query form below.
- Duration
1/2 Day Workshop
- Course Delivery
Workshops can be delivered online or in-person.
- Qualification
Certified by Retail Ireland Skillnet
