Watch Recordings – Protect Your Business Against Defamation (June 2023)

Watch back the recordings of the 90 minute online workshop providing insights on how to protect our retail business from customer defamation claims.
This online workshop will explore areas such as dealing with shoplifters, managing returns, card declines, suspected counterfeit goods, how to approach customers and much more.

In an increasingly litigious society retailers need to develop organisational confidence when dealing with difficult situations on the shopfloor if they want to avoid court cases and protect their brand.



  • The law and defamation
  • Common issues
  • Avoiding v defending defamation
  • Defences to defamation
  • Responding to EAS activations
  • Managing returns
  • Managing card declines
  • Approaching customers
  • The value of contemporaneous reporting
90 Minutes
Online via LearnUpon
This workshop is aimed at retail leaders, managers, supervisors, and front-line workers.
Not applicable

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