Coaching and Mentoring Workshop

This workshop is a must for Retail Managers/Supervisors, as it provides them with advanced coaching and mentoring skills that are essential for effective team management, employee retention, engagement, and leadership. This workshop is designed to address the many challenges faced by Retail Managers in maximising team performance and is supported with evidence-based insights.

Through focusing on real-world applications and triad sessions, participants can easily apply their learnings and foster ongoing development in diverse settings, creating a lasting impact beyond this workshop. By learning coaching and mentoring skills, managers will enhance employee learning and engagement as well as building and strengthening their leadership capabilities. Focused on real-world examples from the retail sector, this workshop provides participants with the tools and skills necessary to elevate their managerial skills and make a significant impact on those around them using high-quality, impactful coaching, and mentoring.

Key Themes

• Advanced coaching and mentoring skills for those who want to elevate their leadership capabilities
• Fundamental concepts of coaching and mentoring
• Understanding of why coaching and mentoring skills are needed and how they will support management and work-based goals
• Theory and practical case studies to embed the ‘Big 4’ skills of engagement and rapport building, active listening, effective questioning, and quality feedback
• Practicing skills using retail-based scenarios and a triad structure to maximise learning potential
• Personal obstacles, challenges and techniques that prepare participants for real-world coaching/mentoring situations
• WEGROW model (Welcome, Engage, Goals, Reality, Options, Will) and integration it with the “Big 4” skills to enable supervisors to apply coaching/mentoring skills immediately

Target Audience: Supervisors, Managers