e-Learning
Customer Service for Retail
This online customer service course for retail is designed for those working within customer facing roles to improve their knowledge and skills to help their business deliver the best possible customer service experience.
You will learn the importance of body language in communicating with customers, how to deliver exceptional customer service, the changing nature of customer service, how to effectively deal with customer complaints and much, much more.
Buy now and start this eLearning today
- Main Themes
- Principles of good customer service
- Implementing customer service
- Internal & external customer service
- Body language
- Resolving customer complaints
- Measuring customer satisfaction
- Improving business operations
- Customer surveys
- Acting on results from customer surveys
- Consumer legislation
- Implementing change
- Duration
Self-paced online delivery in approximately 6 hours.
- Course Delivery
This course is only delivered using eLearning and supported with interactive content, videos and other resources. It is delivered 100% online and can be completed on desktop, mobile, and tablet.
- Entry Requirements
This course is available to all individuals – employed and unemployed. There is no requirement on previous qualifications.
- Qualification
Industry Certified by Retail Ireland Skillnet.
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