Retail Supervision Workshop

The aim of this two-day programme is to equip existing and aspiring retail supervisors with the fundamental skills, knowledge and competencies required to supervise in a wide range of retail environments.
This programme which was designed by retailers for retailers, will be delivered through practical and interactive workshops delivered by an extremely experienced and competent tutor with significant supervisory experience.

The programme will provide illustrations of best practice from not just the retail sector but from a multiple of other business environments.

Learners will be expected to participate and contribute during workshops where they will complete a number of team tasks.

At the end of the programme, learners can expect to see improvements in their overall supervisory skills which they should be able to put into practice in the shop floor almost immediately.

Typically, we require a minimum of 12 learners (and maximum of 20 learners) when delivering the programme. If your organisation requires a small number of places and is prepared to share places with other retail organisations, please contact us for further information.

For information about this course please get in touch with us on 0749176853, email or fill out the query form below.
Day 1
Topic Indicative Content
  • Introduction to Supervision
  • What is the role of the supervisor
  • Styles of supervision
  • Supervisor Leadership Traits:
  • Communication to Influence
  • Interpersonal Skills
  • Integrity
  • Adaptability/Innovative/Creative
  • Emotional Intelligence
  • Delegation What can be delegated?
  • What cannot be delegated?
  • Guidelines when delegating
Day 2
Topic Indicative Content
  • Business Planning and Organising
  • The Planning Process
  • SWOT Analysis
  • Operational and Strategic Planning
  • Organisational Structure and Design
  • Time and Priority Management
  • Supervising Teams
  • Ingredients for a successful team
  • Getting the most from your team
  • Employee Motivation
  • Managing Conflict
Candidates attend a two-day workshop  
Online or In-Person Options
Candidates should be in or aspiring to a supervisor role
Certified by Retail Ireland Skillnet

Need more information about this course?

Complete the form below or contact the Retail Ireland Skillnet team directly at Tel: 074 9176853 or Email:
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