Modern Retail Selling
Designed for retail teams and supervisors, it develops confidence in selling through genuine connection, smart questioning and relevant product recommendations without pressure or pushy tactics.
This workshop brings together core retail sales skills with ethical, customer-focused upselling techniques. Designed for retail teams and supervisors, it develops confidence in selling through genuine connection, smart questioning and relevant product recommendations without pressure or pushy tactics.
Participants learn how to improve conversion, increase average transaction value and strengthen customer loyalty by focusing on service-led selling and meaningful product suggestions that add value to the customer experience.
We are delighted to offers retailers the opportunity to tailor the content to address their own organisational requirements.
Target Audience: All Employees
Main Themes:
- The modern retail customer journey and what’s changed
- Selling vs upselling vs cross-selling
- Building rapport and trust through conversation
- Questioning, listening and reading customer cues
- Timing, tone and language that builds confidence
- Using product knowledge and storytelling
- Overcoming objections naturally
- Confident, pressure-free closing
- Loyalty and long-term value
- Everyday opportunities to increase transaction value
- Category: Selling
- Online or In-Person
- 1 Day
- Group Price: From €1,100 for up to 20 people. Online Delivery €900
- Retail Ireland Certificate
- Next Scheduled Training Date(s):
For more information please get in touch with the team at Retail Ireland Skillnet on 074 9176853, email info@retailirelandskillnet.com or fill out the query form below.
- Workshop Information
COST:
| Location | For Groups up to 20 |
| Online | €900 |
| In-person (Room / Venue booked and paid for by Employer) | €1,100 |
- 20 is the maximum number of learners an organisation can enrol in a single workshop.
- Duration
- Course Delivery
- Qualification