Customer Service in the Experience Economy
Customer Service skills are among the most important skills that enable employees to perform effectively in a retail organisation. The aim of this course is to develop practical and theoretical customer service skills which are essential in any retail environment.
The module content focuses on a range of workplace-orientated skills associated with excellent customer experience.
Following the 1 Day Training workshop the participants will have a greater awareness of the importance of delivering excellent customer service and its relationship with sales. They will have a greater confidence in dealing with all customer types.
Typically, we require a minimum of 12 learners (and maximum of 20 learners) when delivering the programme. If your organisation requires a small number of places and is prepared to share places with other retail organisations, please contact us for further information.
For more information please get in touch with the team at Retail Ireland Skillnet on 074 9176853, email firstname.lastname@example.org or fill out the query form below.
- Classroom setting
- Break out group
- Role Play
- Games and Activities
- Using learner experiences