Retail Customer Experience Workshop

This practical 1-day workshop develops retail employees' understanding of how positive customer experiences build loyalty and trust, increase sales, and create advocates.

Developing customer service skills is crucial for employees to perform effectively in a retail organisation. The aim of this 1- day workshop is to provide both practical and theoretical knowledge of customer service skills that are essential in any retail environment. The workshop focuses on a range of workplace-oriented skills that are associated with excellent customer experience. We are delighted to offers retailers booking group workshops the opportunity to tailor the content to address their own organisational customer experience requirements.

Key Themes:

  • Understanding customer expectations
  • Establishing and measuring customer satisfaction and loyalty
  • Linking customer service and sales
  • The importance of good complaint handling
  • Communication
  • Behaviour and thinking styles
  • Putting it all into action

Target Audience: All Employees

Location For Groups up to 20
Online €800
Classroom (Company Venue) €1,100
RIS Training Venue €1,500
Maximum Numbers:
  • 20 is the maximum number of learners an organisation can enrol in a single workshop.
  • On occasion we have workshops scheduled where retail employees from different organisations join the same workshop, the price per person is €75 for online and €125 in a RIS Training venue.
For more information please get in touch with the team at Retail Ireland Skillnet on 074 9176853, email or fill out the query form below.
1 Day Workshop
Workshops can be delivered online or in-person.
Certified by Retail Ireland Skillnet

Need more information about this workshop?

Complete the form below or contact the Retail Ireland Skillnet team directly at Tel: 074 9176853 or Email:
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