Retail Customer Experience Workshop
This practical 1-day workshop develops retail employees' understanding of how positive customer experiences build loyalty and trust, increase sales, and create advocates.
Developing customer service skills is crucial for employees to perform effectively in a retail organisation. The aim of this 1- day workshop is to provide both practical and theoretical knowledge of customer service skills that are essential in any retail environment.
The workshop focuses on a range of workplace-oriented skills that are associated with excellent customer experience. We are delighted to offers retailers booking group workshops the opportunity to tailor the content to address their own organisational customer experience requirements.
Key Themes:
- Understanding customer expectations
- Establishing and measuring customer satisfaction and loyalty
- Linking customer service and sales
- The importance of good complaint handling
- Communication
- Behaviour and thinking styles
- Putting it all into action
Target Audience: All Employees
- Category: Customer Service
- Online or In-Person
- 1 Day
- From €900 for Group up to 20
- Retail Ireland Certificate
- Workshop Information
COST:
| Location | For Groups up to 20 |
| Online | €900 |
| In-person (Room / Venue booked and paid for by Employer) | €1,100 |
- 20 is the maximum number of learners an organisation can enrol in a single workshop.
- Duration
1 Day Workshop
- Course Delivery
Workshops can be delivered online or in-person.
- Qualification
Certified by Retail Ireland Skillnet
