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Customer Service for Retail

Enhance your retail team’s ability to deliver exceptional customer experiences with our online Customer Service course. Designed specifically for the retail sector, this course helps employers build confident, capable staff who represent their brand professionally.
Express Your Interest

Employees will learn the importance of body language in communicating with customers, how to deliver exceptional customer service, the changing nature of customer service, how to effectively deal with customer complaints and much, much more.

This course is available exclusively through employer purchase: Ideal for onboarding, staff development, and scaling customer‑service standards across retail teams.
€29 per learner (For more than 10 employees, please talk to us about our group rates)
Upon successful completion on the course, a Retail Ireland Certificate of Achievement will be available for download.

For more information please get in touch with the team at Retail Ireland Skillnet on 074 9176853, email info@retailirelandskillnet.com or fill out the query form below.

  • Category:
  • E-Learning - 100% Online
  • Self-paced eLearning approx 6 hours
  • €29 per learner (For more than 10 employees, please talk to us about our group rates)
  • Retail Ireland Certificate
Express Your Interest
  • Main Themes
  • Principles of good customer service
  • Implementing customer service
  • Internal & external customer service
  • Body language
  • Resolving customer complaints
  • Measuring customer satisfaction
  • Improving business operations
  • Customer surveys
  • Acting on results from customer surveys
  • Consumer legislation
  • Implementing change
  • Duration
Self-paced eLearning approx 6 hours
  • Course Delivery
100% online
  • Entry Requirements
Registration is limited to active retail professionals whose participation is organised and funded by their employer (private‑sector businesses or sole traders based in the Republic of Ireland). Public‑sector bodies and publicly funded organisations, including community groups, not‑for‑profits, and charities are not eligible to access Skillnet Ireland funding at present.
  • Qualification
Certified by Retail Ireland Skillnet

Need more information about this course?

Complete the form below or contact the Retail Ireland Skillnet team directly at Tel: 074 9176853 or Email: info@retailirelandskillnet.com
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