Customer Service for Retail
This online customer service course for retail is designed for those working within customer facing roles to improve their knowledge and skills to help their business deliver the best possible customer service experience.
You will learn the importance of body language in communicating with customers, how to deliver exceptional customer service, the changing nature of customer service, how to effectively deal with customer complaints and much, much more.
Upon successful completion on the course, a Retail Ireland Certificate of Achievement will be available for download.
This course is suitable for individual learners or for employers who may wish to register groups of employees.
For more information please get in touch with the team at Retail Ireland Skillnet on 074 9176853, email info@retailirelandskillnet.com or fill out the query form below.
- Category: Customer Service
- E-Learning - 100% Online
- Self-paced eLearning approx 6 hours
- €29 per learner (For more than 10 employees, please talk to us about our group rates)
- Retail Ireland Certificate
- Main Themes
- Principles of good customer service
- Implementing customer service
- Internal & external customer service
- Body language
- Resolving customer complaints
- Measuring customer satisfaction
- Improving business operations
- Customer surveys
- Acting on results from customer surveys
- Consumer legislation
- Implementing change
- Duration
Self-paced eLearning approx 6 hours
- Course Delivery
100% online
- Entry Requirements
This course is available to all retail employees.
- Qualification
Certified by Retail Ireland Skillnet
