Customer Service for Retail

This online customer service course for retail is designed for those working within customer facing roles to improve their knowledge and skills to help their business deliver the best possible customer service experience.

You will learn the importance of body language in communicating with customers, how to deliver exceptional customer service, the changing nature of customer service, how to effectively deal with customer complaints and much, much more.

Upon successful completion on the course, a Retail Ireland Certificate of Achievement will be available for download.

This course is suitable for individual learners or for employers who may wish to register groups of employees.

For more information please get in touch with the team at Retail Ireland Skillnet on 074 9176853, email or fill out the query form below.

  • Principles of good customer service
  • Implementing customer service
  • Internal & external customer service
  • Body language
  • Resolving customer complaints
  • Measuring customer satisfaction
  • Improving business operations
  • Customer surveys
  • Acting on results from customer surveys
  • Consumer legislation
  • Implementing change
Self-paced eLearning approx 6 hours
100% online
This course is available to all individuals – employed and unemployed. There is no requirement on previous qualifications.
Certified by Retail Ireland Skillnet